Shipping & Returns Policy

Welcome to our store. We take great pride in the pure, small-batch, and intentional creation of our botanical products. Please review our policies regarding shipping, returns, and refunds below.

1. Shipping & Delivery

  • Processing Time: All orders are processed and packed within 2–4 business days. Orders are not processed or shipped on weekends or holidays.

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

  • Domestic Shipping: We ship to addresses within the United States via USPS. Standard shipping typically takes 3–7 business days once handed over to the carrier.

  • Tracking Your Order: Once your order has shipped, you will receive a confirmation email containing your tracking number.

  • Damages & Lost Packages: We pack every delicate item with care. If your order arrives damaged, or if your package is lost in transit, please contact us immediately via our website's contact email so we can assist you. Please save all packaging materials and damaged goods before filing a claim.

2. Returns & Exchanges

Due to the delicate, personal care nature of our hand-blended products, we must maintain strict hygiene and safety standards.

  • Return Window: We accept returns on unopened, unused items in their original, undamaged packaging within 30 days of delivery.

  • Opened Products: To ensure safety and purity, we cannot accept returns or exchanges on bottles that have been opened, unsealed, or used.

  • Our Experience Guarantee: We understand that choosing a scent or skin product online can be difficult. If you open your product and find that it does not suit you, please do not mail it back. Instead, reach out to us directly through our customer support email so we can find a personal solution and make it right for you.

  • Return Shipping: For eligible unopened items, the customer is responsible for paying their own return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds

  • Inspection: Once your unopened return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

4. Contact Us

For any questions regarding your delivery, or to talk to us about a product experience, please contact us directly through our official website customer support channel.