Shipping & Returns

Our 30-Day Return Guarantee
We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return window from the date of delivery.

Return Eligibility
To be eligible for a return, please ensure that:

• Condition: The item is unused, unaltered, and in its original packaging.

• Exceptions: Due to the personal care and hygienic nature of our artisanal products, items that have been opened or used cannot be accepted for a return or refund unless they arrived damaged or defective.

How to Initiate a Return

1. Contact Us: Send an email to our support team with your order number and the reason for the return.

2. Review: We will review your request and provide you with the return shipping instructions and address.

3. Ship: Pack the item securely and ship it back to us. Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item). We highly recommend using a trackable shipping service.

Refunds & Processing
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment.

• Timeline: Please allow several business days for your bank or credit card company to process and post the refund to your account.

Damaged or Defective Items
If your item arrives damaged or broken during transit, please contact us within 48 hours of delivery with a photo of the damage, and we will promptly send a replacement or issue a full refund.